Get in Touch With Our Team
Casimpo support is here to help with questions, account-related issues, technical concerns or general feedback. Our team can guide you through deposits, withdrawals, verification and responsible-gambling enquiries. Contact us any time via live chat for immediate help, or use the email addresses and phone line below for detailed enquiries. We aim to resolve most matters promptly and will point you to the right centre or organisation if further specialist help is needed. Contacting Casimpo is quick and reliable.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; replies usually immediate) |
| General enquiries | [email protected] (general enquiries; responses within 24 hours) |
| Affiliate enquiries | [email protected] (partner enquiries; account manager available) |
| Phone | +44 20 7946 0832 (calls and SMS) |
| Working hours | 24/7 |
Email Assistance
Email is our preferred contact method for detailed requests, account-related issues, or where documents or explanations are needed. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant attachments helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond to enquiries promptly. Live chat messages are usually answered straight away, and most email or contact-form enquiries are handled within one business day. Complex issues such as verification, payments or security checks can take longer depending on the case and required checks. If you need urgent help, use live chat for the quickest reply.
Feedback
We’d love your feedback. Share suggestions, ideas or any issues to help us improve the site for UK players. All submissions are reviewed by our team and feed into updates to features, promotions and support. For bugs or detailed suggestions, email [email protected], we read every message and use them to make the service clearer, fairer and easier to use.