Privacy Policy

This Privacy Policy explains how Casimpo collects, uses and protects personal information when you use our site and services. We respect your privacy and set out here the types of data we process, the purposes for processing, how we keep information secure and the options available to you as a user in the United Kingdom.

Types of data we collect

Personal data

We collect personal information you provide when registering or contacting us, such as your name, date of birth, email address, postal address, telephone number and identity documents where verification is required. Account login details and communication preferences are also stored.

Technical data

We collect technical information automatically when you use the site, including IP address, device and browser details, operating system, time stamps and location information derived from your device where permitted. This helps us deliver and secure services and improve site performance.

Transactional data

Transactional information includes deposits, withdrawals, game activity, bet history, payment method details and correspondence with our support team. We keep records necessary for payments, security checks and regulatory compliance.

How we use your information

We process your data to provide and manage your account, process payments, prevent fraud and money laundering, verify identity and meet our legal and regulatory obligations. We also use data to operate and improve our services, investigate disputes and respond to enquiries. Where you have given consent, we may use information for marketing communications - you can opt out at any time.

Data protection practices

We use technical and organisational measures to protect your information, including encryption for data in transit, access controls, regular security testing and staff training. Access to personal data is limited to authorised personnel and third-party service providers who need it to perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar tracking technologies for session management, analytics and to personalise your experience. Some cookies are necessary for essential site functions, while others provide usage statistics or advertising features. You can manage cookie preferences through your browser or our cookie settings tool.

User rights

You have rights to access the personal data we hold about you, request correction, restriction or deletion, and in some cases data portability or to object to processing. To exercise these rights, sign in to your account or contact our support team. We may ask you to verify your identity before responding to requests.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention partners and other service providers who support our operations. We may also disclose information when required by law or to protect our rights. Third parties are required to keep data secure and use it only for agreed purposes.

Access, correction and deletion of data

You can view and update much of your account information via your account settings. To request deletion or correction of other records, contact support through your account. Certain information may be retained where necessary for legal, regulatory or legitimate business reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be published on the site and, where appropriate, notified to you. If you have questions about this policy or how we handle your information, please contact our support team via your account or the help centre.