Responsible Gambling at Casimpo Casino
At Casimpo we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we provide clear tools and guidance to help you manage your activity. This page explains the protections we offer and where to get further help if you need it.
Player protection principles
We aim to protect players by promoting controlled play, preventing underage use and offering practical tools to limit spending and session length. We monitor account activity and will act if behaviour suggests risk. Our policies prioritise player safety over commercial outcomes.
Activity-control tools
We provide a range of self-service controls so you can tailor your account to your needs. These include:
- Deposit limits - set daily, weekly or monthly limits to control spending.
- Loss limits - limit the amount you can lose over a set period.
- Session timers and reality checks - reminders about how long you have been playing.
- Temporary account breaks - quick time-outs to pause activity for a set period.
- Self-exclusion - longer term blocks when you need to stop gambling completely.
Deposit limits
You can set or reduce deposit limits at any time through your account settings. Limits can be increased only after a cooling-off period, to encourage considered decisions. Typical minimums start at £10, with upper ranges set in your account depending on verification and other checks.
Loss limits
Loss limits let you control how much you can lose in a given period. Use loss limits alongside deposit controls for a clearer picture of your overall exposure. You can reduce or remove limits via account settings, though increases may require a waiting period.
Time limits and breaks
Session timers and reality checks help you stay aware of play duration. Temporary breaks are available for short pauses in play and can be applied instantly. For longer interruptions, use our self-exclusion options which restrict access for a defined period.
Self-exclusion
If you need to stop gambling for an extended time you can request self-exclusion. This blocks play, deposits and marketing while active. To start self-exclusion, use your account settings or contact our support team at [email protected]. Our team will guide you through the process and confirm the exclusion period.
Signs of problematic behaviour
Watch for changes in behaviour that may indicate a problem, such as:
- Increasing deposits or chasing losses
- Neglecting work, family or bills due to gambling
- Lying about gambling activity or hiding it from others
- Playing longer than intended despite wanting to stop
Tips for maintaining control
Practical steps to stay in control:
- Set realistic deposit and loss limits and stick to them.
- Use session timers and take regular breaks.
- Avoid gambling when stressed, tired or under the influence.
- Keep a record of deposits and play time to review your habits.
Professional help and support organisations
If you, or someone you know, needs further support contact recognised UK services such as GamCare or the National Gambling Helpline. These organisations offer confidential advice, helplines and practical programmes. For help from our side, contact [email protected] and we will work with you to apply the appropriate safeguards.