Casimpo Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use Casimpo’s online casino services. They explain our relationship with you, the responsibilities we expect from players and the rights we reserve as operator. By registering an account or using our services you agree to comply with these terms and any additional rules that apply to specific products, promotions or payment methods.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that takes place under your account. You must provide accurate personal information and notify us of any changes. You must not share login credentials or allow others to use your account. We may limit, suspend or close accounts where we suspect unauthorised access, fraud, money laundering or other prohibited behaviour.

Verification and limits

We may require identity, age and source-of-funds verification before processing withdrawals or at other times. You agree to provide requested documents promptly. We also allow you to set deposit limits and other account controls; we may apply limits to accounts where required by law or our internal policies.

Eligibility requirements

You must be at least 18 years old to hold an account. Accounts are limited to one per person, household and payment method unless we agree otherwise. Access from restricted jurisdictions is prohibited and you must not attempt to bypass geo-restrictions or use VPNs to access the service if access is not permitted in your location.

Acceptable platform use

You must only use Casimpo for lawful purposes. You may not exploit software, use automated scripts or engage in collusion, chip-dumping, bonus abuse or any activity intended to manipulate game outcomes or promotion mechanics. Abusive, harassing or fraudulent conduct towards staff or other players is prohibited and may result in account closure.

General bonus and promotion rules

Promotions are subject to specific terms which supplement these conditions. Unless otherwise stated, promotional offers require you to opt in where applicable and may exclude certain payment methods. Wagering, contribution percentages, maximum bet and eligibility criteria vary by promotion; these details are published with each offer. We reserve the right to cancel, alter or refuse any promotion where we reasonably suspect abuse or error.

Deposits and withdrawals

Available payment methods, minimum deposits and withdrawal options depend on your location and chosen currency. Deposits are usually credited immediately; withdrawals are subject to verification checks and may take longer depending on the payment provider. We may apply identity and security checks before releasing funds. Fees may apply from payment providers and we may apply limits to withdrawals where required by law or our policies.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We will acknowledge complaints and aim to resolve them promptly. If we cannot agree a resolution, we may refer disputes to an independent alternative dispute resolution service where applicable under local law.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. We will publish amended terms on our site and, where appropriate, notify you by email or account message. Continued use of Casimpo after changes are published indicates your acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.

For help or to raise concerns about responsible gambling, deposit limits or self-exclusion, please contact our support team or visit recognised support organisations such as GamCare.